Group and Capability | Level | Behavioural Indicators |
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Personal Attributes Manage Self | Highly Advanced | - Demonstrates motivation to serve the community, make an impact and advance the organisation
- Models initiative and decisiveness
- Applies and shares knowledge gained through experience and exposure to experts, colleagues and stakeholders
- Proactively seeks opportunities for growth for self and others
- Actively seeks, reflects and acts on feedback, showing a strong capacity and willingness to modify behaviour
- Works to apply strengths and mitigate weaknesses and limitations
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Personal Attributes Display Resilience and Adaptability | Highly Advanced | - Is comfortable with constant change, and able to adjust accordingly
- Provides sound rationale for agreed positions while remaining open to valid suggestions for change
- Creates a climate which encourages openness and debate around critical issues
- Raises critical issues and makes tough decisions
- Persists in the face of significant, complex and novel challenges
- Manages own emotions and acts as a stabilising influence in emotionally charged situations
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Personal Attributes Act with Integrity | Highly Advanced | - Champions and acts as an advocate for the highest standards of ethical and professional behaviour
- Sets a tone of integrity and professionalism in the organisation and in dealings external to the organisation
- Defines, communicates and evaluates ethical practices, standards and systems and reinforces their use
- Creates a climate in which staff feel empowered to challenge and report inappropriate behaviour
- Acts promptly and visibly in response to complex ethical and people issues
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Personal Attributes Demonstrate Accountability | Highly Advanced | - Acts in the public interest at all times
- Is prepared to act and take ownership for difficult decisions
- Supports and stands by people in the organisation who have made an honest mistake
- Creates a climate in which people feel supported to take responsibility for outcomes
- Establishes effective governance systems to ensure safe work practices and to mitigate and manage organisational risks
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Relationships Communicate and Engage | Adept | - Tailors content, pitch and style of communication to the needs and level of understanding of the audience
- Clearly explains complex concepts and technical information
- Adjusts style and approach flexibly for different audiences
- Actively listens and encourages others to provide input
- Writes fluently and persuasively in a range of styles and formats
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Results Think and Solve Problems | Intermediate | - Gathers and investigates information from a variety of sources
- Questions basic inconsistencies or gaps in information and raises to appropriate level
- Asks questions to get to the heart of the issue and define the problem clearly
- Analyses numerical data and other information and draws conclusions based on evidence
- Works with others to assess options and identify appropriate solutions
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Resources Technology and Information | Adept | - Selects appropriate technologies for projects and tasks
- Identifies ways to leverage the value of technology to achieve outcomes
- Ensures team understands their obligations to use technology appropriately
- Ensures team understands obligations to comply with records, information and knowledge management requirements
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