Group and Capability | Level | Behavioural Indicators |
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Personal Attributes Manage Self | Advanced | - Demonstrates motivation to serve the community and organisation
- Initiates team activity on organisation/unit projects, issues and opportunities
- Seeks and accepts challenging assignments and other development opportunities
- Seeks feedback broadly and asks others for help with own development areas
- Translates negative feedback into an opportunity to improve
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Personal Attributes Display Resilience and Adaptability | Advanced | - Is flexible and readily adjusts own style and approach to suit the situation
- Adjusts tactics or priorities in response to changes in the organisational environment
- Gives frank, honest advice, even in the face of strong, contrary views
- Accepts criticism of own ideas and responds in a thoughtful and considered way
- Welcomes challenges and persists in raising and working through difficult issues
- Shows composure and decisiveness in dealing with difficult and controversial issues
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Personal Attributes Act with Integrity | Highly Advanced | - Champions and acts as an advocate for the highest standards of ethical and professional behaviour
- Sets a tone of integrity and professionalism in the organisation and in dealings external to the organisation
- Defines, communicates and evaluates ethical practices, standards and systems and reinforces their use
- Creates a climate in which staff feel empowered to challenge and report inappropriate behaviour
- Acts promptly and visibly in response to complex ethical and people issues
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Personal Attributes Demonstrate Accountability | Highly Advanced | - Acts in the public interest at all times
- Is prepared to act and take ownership for difficult decisions
- Supports and stands by people in the organisation who have made an honest mistake
- Creates a climate in which people feel supported to take responsibility for outcomes
- Establishes effective governance systems to ensure safe work practices and to mitigate and manage organisational risks
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Relationships Communicate and Engage | Adept | - Tailors content, pitch and style of communication to the needs and level of understanding of the audience
- Clearly explains complex concepts and technical information
- Adjusts style and approach flexibly for different audiences
- Actively listens and encourages others to provide input
- Writes fluently and persuasively in a range of styles and formats
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Results Think and Solve Problems | Intermediate | - Gathers and investigates information from a variety of sources
- Questions basic inconsistencies or gaps in information and raises to appropriate level
- Asks questions to get to the heart of the issue and define the problem clearly
- Analyses numerical data and other information and draws conclusions based on evidence
- Works with others to assess options and identify appropriate solutions
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Resources Technology and Information | Adept | - Selects appropriate technologies for projects and tasks
- Identifies ways to leverage the value of technology to achieve outcomes
- Ensures team understands their obligations to use technology appropriately
- Ensures team understands obligations to comply with records, information and knowledge management requirements
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